Service and Repair

Honeywell Scanning & Mobility (HSM) Support Services (Overview)
HSM Support Services at this time consist of both Service Made Simple (for legacy Honeywell products) and Medallion (for legacy Intermec by Honeywell products) offerings. These programs ensure seamless coverage for your entire solution set.

  • Honeywell Service Made Simple Services:
    • Service Made Simple programs deliver the highest levels of productivity, device reliability, and uptime. Read more »
    • Billable Repair: In addition to our Service Made Simple support plans, HSM offers billable-repair services to ensure support across your entire solution set, even for equipment not covered under a service plan. Read more »
    • Honeywell "Service Made Simple" Service Agreement: Key terms and conditions for Honeywell product services and warranties.
  • Intermec by Honeywell Medallion Services:
    • Intermec by Honeywell Support Services offer an industry-leading suite of interactive technical support and service-program choices. Read more »
    • Intermec "Medallion" Service Agreement: Key terms and conditions for Intermec by Honeywell product services and warranties. Read more »

Honeywell Scanning & Mobility provides service for all its products through service centers throughout the world.  Contact the appropriate location below to obtain a Return Material Authorization number (RMA #) before returning the product. To obtain warranty or non-warranty service, return the unit to Honeywell  (postage paid) with a copy of the dated purchase record attached.

Service Made Simple Brochure
North America
Honeywell Scanning & Mobility
Telephone:  (800) 782-4263, option 3 for RMA's and service inquiries
Fax:  803-835-8012
Honeywell Scanning & Mobility
400 Maple Groove Road
Kanata, ON K2V 1B8 (CAN)
Telephone: (800) 782-4263
Honeywell Scanning & Mobility (LXE)
Telephone: 770-449-0154 or 877-493-0947
RMA Hours: 7:30 AM - 5:30 PM EST Mon. – Fri., excluding Holidays
Standard Technical Support Hours: 8:00 AM- 6:00 PM EST Mon. – Fri., excluding Holidays
América Latina
Honeywell Scanning & Mobility
Teléfono:(803) 835-8000, opción 8, opción 4
Fax:  (239) 263-9689
Asia Pacific
Honeywell Scanning & Mobility (METROLOGIC ASIA (PTE) LTD)
17 Changi Business Park Central 1
Singapore 486073
Tel: +65 65803787
Opening hours: 9AM to 5PM, Mon. – Fri., excluding Holidays

Honeywell Scanning & Mobility
Teléfono:  Int+55 (21) 3535-9100
Fax:            +55 (21) 3535-9105
Telephone:  01-800-HONEYWELL (01-800-466-3993)
Fax:  +52 (55) 5531-3672