Create Visibility Across the RMA Workflow and Lifecycle for All Your Mobile Device Assets to Optimize Your Business

Operational Intelligence is a manufacturer-agnostic, operational-asset lifecycle, and analytics solution for RMA (Return to Manufacturer Authorization) that systematically tracks, manages, and optimizes all your mobile assets, across all your locations, throughout the lifecycle. For your Honeywell devices on the Mobility Edge™ platform, it also provides deep analytics using device metrics. 


Gain vital insights and answer business-critical questions

Delivery worker using a handheld device

Track Your Mobile Assets

Where are your devices?

of devices are either stolen or go missing
Operational Intelligence helps you minimize costs by:
  • Identifying current or last known location for each asset
  • Assigning assets to unique departments and locations for accountability
  • Getting real-time status updates on assets returned for repair
Retail worker using a handheld device

Manage mobile device operational lifecycle

Are your devices secure and up to date?

of Android devices aren’t running the latest security patch1
Operational Intelligence helps you reduce risks by:
  • Staying ahead of mobile device cyber security risks when they are deployed on the Mobility Edge platform
  • Tracking support contracts and verifying vendor adherence to SLAs
  • Managing lease agreements and renewals for financing terms
  • Monitoring usage and effiency

Retail worker using a handheld device

Standardize your processes

Are your assets being repaired efficiently?

of returns are classified as no fault found2
Operational Intelligence helps you improve efficiencies by:
  • Defining self-service checklists to follow prior to RMA issuance
  • Consolidating and configuring RMA processes into one efficient system
  • Controlling corporate shipping methods through automated integration

2 Honeywell Productivity Products Repair Data, 2015-2018
Worker using a handheld device in a warehouse

Optimize Business Results

Are you missing opportunities to improve profitability?

Up to
first-year cost savings estimated
Operational Intelligence helps you increase profitability by:
  • Minimizing size of spare pool, reducing upfront capital expenditure
  • Properly allocating devices to locations and departments based on usage
  • Predictive analytics to identify consumable purchases (battery, media, printheads, etc.)

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