Parmalat milks their new warehouse system to exceed order targets and achieve a 15% productivity boost
Honeywell, Dematic and Icon Integration upgrade Parmalat’s Lidcombe DC from paper to voice-directed processes
The need for better visibility to speed things up
In the past, Parmalat’s Lidcombe distribution centre (DC) relied on manual, paper-based processes to direct their pickers. The disadvantage of Parmalat’s old system was a lack of visibility of the warehouse operations. Parmalat was seeking improvement in the utilisation of labour and in order to achieve that, it needed greater operational visibility and control. Increased visibility and control would offer Parmalat the ability manage which tasks were completed by which worker and in what order.
Seth van Dijk, Sales Manager, voice technology integrator at Dematic, said Parmalat initially enlisted them to investigate how technology could help them optimise their current processes.
Voice gives Parmalat a fresh start
The new voice picking process is paperless, which means operators no longer need to look away from what they are doing or go back and forth picking up new pick slips. It is also easy for workers to be trained up, so they can hit the warehouse floor sooner.
“Shipments are also now allocated and sent to several pickers on the floor, rather than just one under the previous system,” added Tony. “Picking is completed by multiple workers simultaneously, which greatly enhances Parmalat’s warehouse efficiency and productivity.”
The new voice-directed smart SAP WMS solution also facilitates a real-time, two-way data flow between workers on the distribution floor and the WMS, making it easy for managers to generate reports, and to provide them with comprehensive and accurate insights on the operation – right down to an individual’s performance.
The results speak for themselves
By adopting the new voice-directed smart SAP WMS solution, Parmalat has achieved visibility of its processes, as well as productivity and safety improvements by adopting the “hands-free and eyes-free” voice technology. The DC also is better organised with stock moving a lot more efficiently since the new system was deployed.
Order fulfilment accuracy has also increased, which has helped Parmalat achieve higher levels of satisfaction from their customers and distributors. And Parmalat’s workers have also embraced the change to a voice-directed system.
Parmalat’s new voice-directed picking solution has not only been designed for use in its warehouses distributing milk in nondescript crates, like Lidcombe, but also Parmalat DCs that distribute other product categories including cheese, soft dairy and UHT milk.
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