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      GraysOnline is an Australian online retail and auction company, offering a huge range of consumer, industrial and commercial goods directly from manufacturers and distributors.

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VOCOLLECT VOICE INCREASES PRODUCTIVITY, VISIBILITY AND TAKES CONTROL OF INVENTORY

Case Study (PDF)

December 2016

GraysOnline is an Australian online retail and auction company, offering a huge range of consumer, industrial and commercial goods directly from manufacturers and distributors. Today, GraysOnline employs more than 550 people, 80 product categories and sells around 230,000 items each month to both consumers and businesses. It has grown consistently with its annual turnover increasing from $50 million to more than $400 million. Six years ago, GraysOnline decided to re-evaluate its warehouse operations by consolidating its four existing warehouses into one centralised distribution centre (DC) of 323,000 sq. feet (30,000 sq. meters) at Homebush, Western Sydney. It upgraded its entire warehouse management system (WMS) to Manhattan SCALE: Supply Chain Architected for Logistics Execution, to streamline operations, drive greater efficiencies and introduce clearly defined processes. With over 30,000 products and servicing 10,000 customers, they needed to ensure the integration of inventory into the Homebush warehouse was seamless and caused limited downtime. The company turned to Honeywell Vocollect for its seamless integration with Manhattan Scale.

Business Drivers

Technology that extends its engagement with Manhattan Associates to help facilitate growth and integration of the inventory oo.com.au, a newly acquired online department store into its existing warehouse operations with minimal disruption to customers.

While GraysOnline made the decision for the two brands to remain separate, they reviewed oo.com.au’s warehouse operations and decided to consolidate all inventory into one warehouse.

WMS had limitations in controlling the inventory and the ability to adapt to changing needs. With over 30,000 products and servicing 10,000 customers, they needed to ensure the integration of inventory into the Homebush warehouse was seamless and caused limited downtime.

Reduction of long-term operational costs and streamlined processes without impacting the customers of oo.com.au during the transition.

Replacement of outdated RF- enabled operations and processes as they no longer offered the flexibility, speed, and accuracy that was required for its business growth.

The Benefits

A fast and seamless integration

  • The integration of oo.com.au’s inventory into the existing warehouse took less than one month, which is unprecedented, particularly given the scale of inventory and product SKUs that were being integrated.
  • It enabled servicing customers with minimal disruptions to orders and deliveries during this transition period.
  • Improvement in productivity across all areas of its warehouse operations, gain greater visibility and control of inventory, specifically for oo.com.au during the transition to the new carrier. Employee safety improved because the employees were aware of their surroundings at all times, reducing the chances of injury.
  • There was greater visibility of inventory at every stage in the supply chain.
  • The order picking capacity doubled when GraysOnline introduced Manhattan SCALE back in 2008. When this solution was subsequently integrated with Vocollect Solutions that gave a voice-directed picking capability, there were further significant gains.
  • With the Vocollect Voice/Manhattan SCALE combination, shipping 2,500 – 3,000 full cartons of wine per day became an outstanding achievement, given that prior to using any of this technology, they were picking approximately less than a third of this amount with more staff.

The Solution

Honeywell Vocollect Voice seamlessly integrated with Manhattan SCALE™ Vocollect Talkman® T5 Mobile Computing Devices Vocollect SRX Wireless Headsets Vocollect VoiceDirect® Enterprise Connector

Honeywell provided GraysOnline with the Vocollect Voice solution for seamless integration with a real-time interface to Manhattan SCALE. This resulted in clear instructions to workers, correct verifications and registration of respective responses.

A real-time snapshot of the entire picking operation of a facility was provided so that the impact did not affect the other parts in a cascading manner.

Information could be transferred from each workers voice device to the WMS allows process optimisation in all the areas of a facility. This reduced the time per task, combined tasks between workflows, and interweaved tasks to eliminate unnecessary downtime.

New workflows and functionalities were applied to operational demands due to its highly scalable and flexible voice system.

Vocollect replaced all the outdated RF-enabled operations for a ‘Hands- Free, Eyes-Free’ workflow. Workers concentrated on fulfilling their tasks without having to flip-and-read slips of order sheets, or type on the keypad of handheld devices.

Vocollect facilitated a real-time, two-way data flow between workers on the distribution floor and the WMS, making it easier for managers to generate monitoring reports, get comprehensive and accurate insights on the operation – right down to an individual’s performance.

Implementing Manhattan SCALE into the warehouse, gained greater control and visibility across the entire supply chain while achieving a 15- 20 percent productivity improvement in our warehousing operations. It proved that this solution had the flexible nature and integration strength needed to ensure minimal downtime during such a complex task.

Voice  Distribution Center

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