Operational Intelligence is a vendor-agnostic solution that systematically standardizes, manages, and optimizes the process of servicing your IT assets to reduce wasteful spend. 25% of returns are classified as no fault found.1
Standardize Your IT Asset Data
Bring a consistent methodology to centralize the way you track and service your IT assets inventory across your operations. Consolidate and configure device lifecycle and RMA processes into one efficient system.
Manage RMA and SLAs
Improve return and repair workflows by supporting your IT assets’ problem evaluation and repair processes. Receive real-time status updates on assets returned for repair. Track support contracts and verify vendor adherence to Service Level Agreements.
Optimize IT Asset Inventory
Standardize and manage your device workflow in a centralized system. Use intelligent service reporting to improve business outcomes. “Right size” your spare pool inventory and “right place” your IT assets across sites.
1 Honeywell Productivity Products Repair Data, 2015-2018
Connect Honeywell mobile computers, printers, and scanners to a cloud solution that enables data gathering and analytical reporting.
“Up to 30% of IT devices get misplaced or abandoned within operational facilities due to accessory failure such as batteries.”
Engage with an integrated dashboard delivering key performance indicators, which allows you to evaluate your IT assets’ health and utilization levels.
Event Monitor/Usage Analytics
Manage real-time alarms and notifications generated by user-defined performance disruption events.
Track device location to reduce loss and inventory count times. Analyze device drop and fall events to improve care and reduce wear for longer lifespan.
Reduce time spent on individual device updates and security risks by keeping devices automatically updated.
A recent report on the UK NHS cyber attacks noted that “... one of the issues that led to the attacks was a failure to migrate away from vulnerable older software.” And a U.S. industry research report stated that “The cost of a data breach in the U.S. averaged $3.8 million in 2018.”
Remotely update your IT assets’ operating system, firmware, and security software to reduce cyber security risks as well as time spent on individual device updates.
Remotely configure your IT assets’ software systems and applications to be eligible for OS vendor standard support.
Remotely troubleshoot device issues and test real-time configuration updates.
Analyze worker performance and workflow efficiencies by tracking device and application use.
Industry studies show that “69% of global organizations are building integrated systems to analyze worker-related data, and 17% already have real-time workforce analytics to improve the effectiveness of people-related data.”
Monitor, compare, and score your workforce through device usage and productivity to identify opportunities for continuous improvement.
Worker Time Studies
Gain real-time metrics for each step of your job workflow to identify bottlenecks and create opportunities for process improvement.
Leverage machine learning on IT asset usage patterns to optimize performance.